Frequently Asked Questions
Do I need to move everything out during restoration?
In most cases, no. Our team inspects the damaged rooms, decides which items need to be removed for protection, and coordinates any pack-out services for you.
Can I walk through my home while it’s drying?
Please keep foot traffic to a minimum. If you must pass through a wet area, wear sturdy shoes and follow the guidance our technicians provide.
My ceilings are wet. What needs to be done?
We check moisture levels and may open small sections so air can circulate or remove wet insulation. You’ll be updated at every step.
How do you handle sewage contamination?
Sewage backups are serious health hazards. We follow strict safety protocols, disinfect all hard surfaces, and remove porous materials that can’t be sanitized.
What happens when water floods my property, and what are the effects?
Water can blister paint, soak insulation, warp wood, ruin flooring, and damage wiring and electronics. Because we arrive within 60 minutes, we can extract water and dry every surface before those problems grow.
How long does it take to dry a property?
Most homes dry within two to five days, depending on how long the water sat and the materials involved. We record moisture readings daily until everything is back to normal.
What services do you provide?
We specialize in Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation, Contents Cleaning, and Reconstruction Services.
Do you handle insurance claims for clients?
Yes. We work with all major insurance carriers and provide direct billing, guiding you through the paperwork so you can focus on recovery.
Are you licensed, insured, and bonded?
Absolutely. We carry all required licenses and insurance, and our technicians undergo regular IICRC training.
How quickly can you respond to an emergency?
Our 24/7 crews typically arrive on-site within 60 minutes, helping prevent mold growth and structural damage.
How do you assess the extent of the damage?
We use infrared cameras, moisture meters, and other advanced tools to locate hidden water and create a targeted restoration plan.
What do you do to prevent mold growth after water damage?
We deploy high-capacity dehumidifiers, industrial air movers, and antimicrobial treatments to keep mold from taking hold.
Do you offer any service guarantees?
We stand behind our workmanship and resolve any concerns promptly.
Are your cleaning products and methods eco-friendly?
Whenever possible, we choose cleaners that are effective yet safe for families, pets, and the environment.
What safety measures do you take on-site?
Following IICRC and OSHA guidelines, our crews wear PPE and set up containment to protect unaffected areas.
Can you remove tough odors like smoke or mildew?
Yes. Ozone machines, hydroxyl generators, and other specialized equipment let us eliminate odors at their source.
Do you provide post-restoration cleanup services?
Absolutely. We deodorize, sanitize, and leave your property ready to occupy.
Can I stay in my home during the restoration?
It depends on the damage. We’ll advise you whether staying put is safe or if a temporary relocation is best.
How long does the entire restoration process take?
Minor water losses may wrap up in a few days, while large fire or mold projects can take several weeks. You’ll receive a detailed timeline up front.
What should I do if I have a water or fire emergency?
Ensure everyone is safe, call emergency services if needed, then phone us at (800) 951-9283. The sooner we start, the less damage you’ll face.
What types of properties do you serve?
From single-family homes to large commercial facilities, we serve customers throughout Portland, OR and Vancouver, WA.
How expensive is mold remediation in a typical home?
Costs vary with the size of the infestation and materials affected. We charge a small inspection fee—credited toward the job if you hire us—for an accurate quote.
What health problems can mold cause?
Mold can trigger allergies and respiratory issues such as congestion, sneezing, and itchy eyes, and may be more serious for people with weakened immune systems.
Do I have to be home while you work?
Not necessarily. Many clients leave while we restore their property; we secure your home and keep you informed.
Do you offer reconstruction services if parts of my home are demolished?
Yes. We handle everything from debris removal to complete rebuilding and finishing touches.
Still Have Questions?
Our expert team is ready to answer any questions and provide the professional restoration service your property needs.
What Our Satisfied Customers Say
"It was great to have a reliable 24/7 company like Paul Davis show up with the knowledge skills and abilities to help at our time of need. Explain how the mitigation, restoration and insurance process works with the ability to get started immediately..In addition, I can't say enough how great the experience with employees like Kevin Troyer, Andrew, Trent and the other administrative staff was to work with during the process front start to finish. Keep up the good work and high standards."
"Paul Davis Restoration exceeded all expectations. Their attention to every detail was remarkable, and they completed 100% of the work exactly as scheduled. The entire team was professional, communicative, and thorough throughout the restoration process. From start to finish, they made a stressful situation manageable with their expertise and reliability. I couldn't have asked for better service - truly awesome work! Highly recommend them to anyone needing restoration services."
"We enjoyed an amazing experience with Paul Davis Restoration. They were very professional, great communicators and provided a level of service that far exceeded our expectations. We felt that they were on our side, looking out for our best interests in dealing with our insurance company. They worked well with our insurance adjuster from the beginning to the end of the project. We will recommend Paul Davis Restoration to anyone who has a restoration project."
Our Service Area
Serving Portland / Vancouver
- Battle Ground
- Camas
- Castle Rock
- Estacada
- Happy Valley
- Kelso
- La Center
- Lake Oswego
- Long View
- Portland
- Ridgefield
- Port Angeles
- Stevenson
- Vancouver
- Woodland
- Rivergrove
- West Linn
- Kalama
- Kelso
- Morton
- Napavine
- Ocean Park
- White Salmon
